Payment & Refund Policy

1. Overview & Scope

This Payment & Refund Policy outlines the terms governing financial transactions, SaaS software subscription billing, notice unit consumables, and online portal settlements processed by ClearDu Fintech Private Limited (CIN: U74999GJ2022PTC129797) (“ClearDu”).

2. Accepted Payment Methods & Security

ClearDu accepts institutional and customer payments through secured, RBI-authorized banking channels:

• Electronic Fund Transfers: RTGS / NEFT / IMPS to designated institutional accounts.
• Corporate Net Banking & UPI: Instant digital transfers via NPCI-compliant payment switches.
• Debit / Credit Cards: Processed through PCI-DSS Level 1 certified payment gateways with 256-bit SSL encryption.

3. Enterprise SaaS Subscriptions & Invoicing

Enterprise subscription charges for Collexifi, Notifi X, and SARFAESI 360 are billed monthly, quarterly, or annually as defined in executed Master Service Agreements. Invoices include applicable Goods and Services Tax (GST 18%) and provide detailed breakdowns of active user seats, API calls, and legal notice dispatch units.

4. Notice Unit Credits & Consumables

For Notifi X speed post dispatches and Voicebot AI minutes, credits purchased in advance are credited to the institutional organization account immediately upon receipt of cleared funds. Credit balances remain active for the validity period specified in the service schedule.

5. Refund Eligibility & Resolution of Disputed Charges

ClearDu maintains clear and fair refund guidelines:

• Duplicate / Failed Transactions: If an account is debited multiple times due to a network error or gateway failure, the duplicate amount will be automatically reversed to the original payment source within 5 to 7 business days.
• Undelivered Services: If notice dispatch credits or SaaS activations cannot be provisioned due to technical faults on ClearDu infrastructure, clients are eligible for a prorated refund or service credit extension.
• Loan Settlement Receipts: Payments submitted by borrowers via the Quick Pay portal are credited directly towards loan accounts under banking mandates. Disputes regarding loan settlements are coordinated directly with the respective lending partner.

6. Cancellation & Account Termination

Clients wishing to terminate SaaS services may provide written notice in accordance with the cancellation clause of their Master Service Agreement. Upon termination, remaining unused prepaid balances (less applicable administrative and infrastructure expenses) will be reconciled within 30 business days.

7. Billing Support & Inquiries

For billing clarifications, tax invoice requests, or transaction dispute resolutions, please contact our financial operations team: