Payment and Refund Policy

ClearDu Fintech Private Limited – Payment and Refund Policy


In order to use the loan payment service or any other ClearDu Service, you will need to obtain access to the World Wide Web or the Internet, either on a computer or on any other device that can access web-based content, and You may also need to pay any service fees associated with such access. In addition, You must have all equipment necessary to make such a connection to the World Wide Web or the Internet, including a computer and a modem or any other set of access devices. ClearDu and/or the ClearDu business partner (including ClearDu’s loan payment partners) reserve the right to charge and recover from You, such fees for availing the service as the case may be. These charges shall be effective from the time when they are posted on the ClearDu Platform or on the ClearDu business partner’s channel/portal/website through which You are availing of the specific service. You are bound by such revisions and should therefore visit the ClearDu Platform or check with the ClearDu business partner’s channel/portal/website through which You are availing the specific service in order to review the applicable fees which may vary from time to time. In the event that You stop or seek a reversal of the payment instructions as may have been submitted, ClearDu shall be entitled to charge and recover from You and You shall be liable to pay such charges to the loan payment service provider as may be decided by ClearDu. These charges shall be charged on to Your designated payment account or in any other manner as may be decided by ClearDu. ClearDu offers a convenient and secure way to make loan repayments using a valid payment account. Depending upon the ClearDu business partner through whom the specific service is availed by You (i) the specific features of the service may differ; (ii) the number of Banks/NBFCs/FIs available over the service may differ; (iii) the type and range of payment accounts that can be used to issue a payment instructions may differ; (iv) the modes/devices over which the service can be accessed may differ; and (v) the charges, fees for availing the service or any aspect of the service may differ. Specific details related to these aspects would be available with the ClearDu business partner on their channel/portal/website over which the service is being availed. From time to time, ClearDu, at its sole discretion, can add to or delete from such list of Banks/NBFCs/FIs or types of payment accounts that can be used in respect of making payments to a Banks/NBFCs/FIs. The type and range of payment accounts that can be used for making payments may differ for each lender depending on its specifications. The terms upon which a payment can be made to a lender can differ depending on whether a card or a bank account is used to issue the payment instruction. Further, depending on the specific facilities allowed by a ClearDu business partner, payments to a lender can be made either (a) by issuing a payment instruction for an online debit/charge to a payment account or (b) by scheduling an automated debit to a payment account. In using the loan payment service, You agree to:

provide true, accurate, current and complete information about Your payment account (“Payment Data”), Your loan details (“Loan Data”);. If You provide any information that is untrue, inaccurate, not current or incomplete, or ClearDu has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ClearDu has the right to suspend or terminate or refuse any and all current or future use of the ClearDu Services/ClearDu Platform (or any portion thereof). The term lender includes all lenders who have lent loan/advance or any such amount recoverable from such borrowers/customers.

ClearDu assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed;

If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);

If the funds available in the payment account are under any encumbrance or charge;

If Your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);

Circumstances beyond the control of ClearDu (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).

In case the loan payment is not effected for any reason, You will be intimated about the failed payment by e-mail.

Refund Policy

All transactions made on the ClearDu Platform are final with no refund or exchange permitted. You are responsible for the loan details for which You have made transaction for loan repayment. ClearDu is not responsible for any transaction for an incorrect loan details. However, if in a transaction performed by You on the ClearDu Platform, money has been charged to Your card or bank account and transaction confirmation is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the ClearDu Platform. Please include in the e-mail the following details – the loan details, mobile number, transaction value, transaction date, and order number. ClearDu will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the confirmation, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Your source account. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.